The advantages of VoIP speak for themselves. It’s fast, riding over the internet and fiber cables at the speed of light. It’s reliable, rarely suffering disruptions of service due to infrastructure breaks or physical malfunctions. It’s customizable, offering countless features that allow a business to create a telephone platform that suits its needs. Finally, it’s relatively inexpensive, giving businesses good value that can be passed on to end customers in a virtuous business cycle.
Speaking of cycles, VoIP is at an inflection point in its cycle. It has passed the early adoption phase and is now rapidly expanding. Everyone committed to innovation and top quality service is purchasing VoIP services, and VoIP providers are constantly reinventing their product offerings to remain on par with competitors in the industry. This means that there is now a bevy of high-quality, affordable VoIP options to choose from.
Though this is a good thing, it begs the question: how is a business to choose the best VoIP system? There aren’t just multiple different providers, among them Verizon, Cox, and Comcast. There are innumerable considerations that must be weighed before a service is purchased and configured. Below are the most important points to think about before deciding which VoIP system to buy.
The size of your business: Some businesses have just five to ten employees and a single phone. Other businesses have thousands of employees and hundreds of phones. Providers across the industry will take this into account, and will typically divide their service offerings into three baskets, usually called small-to-medium sized businesses, mid-market, and enterprise. Small-to-medium sized businesses are your typical mom-n-pop shops with one or two phones. Enterprise businesses are hotel chains, call centers, hospitals, etc. Mid-market falls in between. Each level uses different bandwidth and phone quantities, so a business must decide into which level they fall in the present (and where they expect to fall in the future) before choosing which VoIP service is best for them.
The features you need: Some businesses, like pizza places, need several phones, call queues, and Caller ID so they can handle multiple incoming orders at the same time. Other businesses, like call centers, do not need Caller ID because the majority of their calls will be outgoing. These are just some of the examples of customizable features that must be considered before a business purchases VoIP service
Price: Every VoIP provider will differ in price, some more than others. It’s important to consider all the possible options and how they impact the finances of your business before going through with a purchase.
Bandwidth: Bandwidth is a word that basically means speed. A higher bandwidth will be faster and allow for more phones to be used simultaneously. Consider a provider’s bandwidth offerings before making a purchase.
All of the factors above, and more, are important to consider when choosing the best VoIP system for your business. Some factors might be more important to you than others, but they must all be weighed together before you make your final choice.